Four Questions You Should Ask when Hiring a Commercial Cleaning Company

It doesn’t matter whether you are looking for a cleaning company for your offices, industrial kitchens, restaurants or medical offices, these questions will help you determine if you are dealing with a professional cleaning company that can provide you with top quality services that protects you, your employees and your customers.

Question #1

How long have you been in business?

Experience matters and you want a company with a solid track record. When you hire someone with experience in your industry, they understand what it takes to really clean and disinfect your facilities and your equipment. The equipment in your facility is one of your biggest investments and you don’t want amateurs learning on your equipment.

Question #2

What training do your employees receive?

Because we only hire W2 employees we are committed to them for the long term. When we onboard a new employee we provide them with specific training based on the type of cleaning that is required.

Making an investment in your employees is the foundation of a great cleaning company. There is a right way to clean and an efficient way to clean, teaching the basics along with on the job training, close supervision and frequent reviews are the cornerstone of quality customer service.

Question #3

Are you insured?

Insurance is not only for the good of the cleaning company, but it is also a must that they protect YOU. General Liability insurance is not sufficient, be sure to ask about Workers Compensation, Automobile and Umbrella policies. Don’t just ask, but verify the coverage and make sure that you know the coverage amounts. In addition to coverage, make sure that your cleaning company has a rigorous attendance time tracking system to know the details of who is onsite at your property and when.

Question #4

What kind of Quality Control is in place?

Inspections are critical to maintain a high quality standard. The frequency, reporting and communication of Quality Control determines the rigor of the standards that are maintained. It is also important to understand the escalation and resolution process when issues may arise.

There are a lot of choices when it comes to choosing a cleaning service, yet there are fewer choices when it comes to choosing a high quality professional commercial cleaning partner. The right company will partner with you to deliver exceptional customer service that meets the needs of your facility.